Nike Marketplace Partners Returns Training
Welcome to NMP Returns Training!
The NMP Returns training is divided into 3 system interactions – Nike.net, ROADS, and NOW. Additionally, there is cross-system overview training we suggest all users review before going to system-specific training.
Return Order Authorization and Delivery System (ROADS)
Solution for internal return request submission, budget management, and approval flow
Nike Operations Workspace (NOW)
Simple solution for single order create and mass order create
NMP Returns Overview
Cross-system Training
This training is for end-users of all order management platforms.
| Learning Asset | Description |
|---|---|
| NMP Returns Overview Training | Video overview of Returns and key changes for MANA Stage 2 |
| Returns Policy Change QRGs | A quick reference guide describing both the pre-MANA Stage 2 and future state Returns process flow |
| NA NMP Returns Policy | Overview of Nike NA NMP Return Policy |
| Freight Options for NMP Returns | A quick reference guide supporting freight options for returns from Nike Marketplace Partners |
| Pay and Deduct - Contacts and Escalations | A quick reference guide for supporting the pay and deduct process for authorized returns from Nike Marketplace Partners |
| Overview of Returns Codes and Use Cases | A quick reference guide covering return reason codes along with primary use cases |
| Non-Compliant Inventory | A quick reference guide related to the use of the following email addresses for returns: RST Non-Compliance: rstnoncompliance@nike.com and NikeReturns: NikeReturns@nike.com |
| DC Mapping Guide for Returns | A quick reference guide to 4-digit plant codes and how they correspond to the correct DCs for returning product back to the DC it shipped from |
| Generics and Variants | A Confluence page that provides an overview of Generics and Variants on sales orders |
| Overview of the Sub-RSO Process | Overview provided in Slide 45 and 46 in Wholesale Returns ILT ppt |
| Closing or Cancelling an RSO | Overview provided in Slide 52 and 53 in Wholesale Returns ILT ppt |
| Returns Exception Management Report | 1-pager overview of the Return Exception Management report |
| VA05 Reporting for RSOs/Sub RSOs | A quick reference guide for VA05 Reporting for RSOs/Sub RSOs |
| Wholesale Returns for ROADS and NOW | A step-by-step guide |
| Manual Returns Email Template | A quick reference guide for how to create an email to manually send RSO information to a customer for NOW created returns |
Nike.net Training
This training is for end-users of Nike.net.
| Learning Asset | Description |
|---|---|
| What's Changing for Nike.net Returns | This ppt covers the new Returns app in Nike.net for managing Wholesale Partner claims and returns |
| At Once PDP: Inventory View (Per Style-Color) | This Confluence pages provides product education on the inventory picture on At Once to ensure users understand why NOW and Nike.net may have different inventory pictures |
Return Order Authorization and Delivery System (ROADS) Training
Submitter Training
| Learning Asset | Description |
|---|---|
| Create Request via Filter Search | Video overview how to create a new order thru invoice lookup. |
| Create Request via Upload Template | Video overview how to create a return using the mass upload from excel tool. |
| Navigating the ROADS Dashboard | Video overview of the Returns Dashboard. |
| Invoice Selection Guidance for ROADS | A Quick Reference Guide for ROADS users who want to select invoices. |
Approver Training
| Learning Asset | Description |
|---|---|
| ROADS Demo for Approvers | Video overview for approver roles. |
| Approver/Finance Manager/Admin Landing Page | Video walk-through of ROADS general navigation |
| Approve-Reject for Finance Manager and Admin | Video overview of how of how to approve or reject return claims for Finance Managers and Admins |
| Move Budget from Budget Setup | Video overview of how to move budget from the budget setup menu as a Finance Manager or Admin |
| Approve-Reject for Approvers | Video overview of how to approve or reject return claims for approvers |
| Approve-Reject for Budget Owners | Video overview of how to approve or reject return claims for Budget Owners |
Nike Operations Workspace (NOW) Training
This training is for end-users of Nike NOW.
| Learning Asset | Description |
|---|---|
| Order Creation in NOW | Training covers the process for Order Creation in NOW, which is the same process for creating Returns |
| NOW Case Management ILT | Training covers Exception Types and Resolution paths in NOW |
| Invoice Look-up in ROADS for NOW users | A Quick Reference Guide for NOW users who want to look up invoices in ROADS |
| Create Single Returns Order in NOW | Job Aid and training for creating a single return order in NOW |
| Create Mass Returns Order in NOW | Job Aid for creating a mass returns order in NOW |
| Finding an RSO in NOW & SAP S4 | A Job Aid for finding a Return Sales Order (RSO) in NOW and SAP S/4 after a return was created in NOW |
| Invoice Selection Guidance for NOW Returns Creation | A Quick Reference Guide for selecting invoices for returns in NOW. |
| Manual Returns Email Template | A quick reference guide for how to create an email to manually send RSO information to a customer for NOW created returns |
Looking for other training?
Head to the MSC SEC Training homepage.