Nike Marketplace Partners Returns Training
Welcome to NMP Returns Training!
The NMP Returns training is divided into 3 system interactions – Nike.net, ROADS, and NOW. Additionally, there is cross-system overview training we suggest all users review before going to system-specific training.
Return Order Authorization and Delivery System (ROADS)
Replacing SPRINT as the budget management and approval flow tool for all US return requests above $1K
Nike Operations Workspace (NOW)
Simple solution for single order create and mass order create
NMP Returns Overview
Cross-system Training
This training is for end-users of all order management platforms.
| Learning Asset | Description |
|---|---|
| NMP Returns Overview Training | Video overview of Returns and key changes for MANA Stage 2 |
| NMP Returns Process Flow Overview | A quick reference guide describing both the pre-MANA Stage 2 and future state Returns process flow |
| Returns Systems Overview | A quick reference guide that describes the three returns order entry systems as well as who interacts with each system during the Returns process |
| Freight Options for NMP Returns | A quick reference guide supporting freight options for returns from Nike Marketplace Partners |
| Pay and Deduct - Contacts and Escalations | A quick reference guide for supporting the pay and deduct process for authorized returns from Nike Marketplace Partners |
| NA NMP Returns Policy - Changes Outlined | A quick reference guide covering the Return Sales Order policy changes for NA Marketplace Partners |
| Overview of Returns Codes and Use Cases | A quick reference guide covering return reason codes along with primary use cases |
| Non-Compliant Inventory | A quick reference guide related to the use of the following email addresses for returns: RST Non-Compliance: rstnoncompliance@nike.com and NikeReturns: NikeReturns@nike.com |
| DC Mapping Guide for Returns | A quick reference guide to 4-digit plant codes and how they correspond to the correct DCs for returning product back to the DC it shipped from |
| Generics and Variants | A Confluence page that provides an overview of Generics and Variants on sales orders |
| Overview of the Sub-RSO Process | Overview provided in Slide 45 and 46 in Wholesale Returns ILT ppt |
| RSO Exceptions Management Report | Overview provided in Slide 54 in Wholesale Returns ILT ppt |
| Closing or Cancelling an RSO | Overview provided in Slide 52 and 53 in Wholesale Returns ILT ppt |
| NMP Return Policy | Overview of Nike NA NMP Return Policy |
| Returns Exception Management Report | 1-pager overview of the Return Exception Management report |
| VA05 Reporting for RSOs/Sub RSOs | A quick reference guide for VA05 Reporting for RSOs/Sub RSOs |
| Wholesale Returns for ROADS and NOW | A step-by-step guide |
| Manual Returns Email Template | A quick reference guide for how to create an email to manually send RSO information to a customer for NOW created returns |
Nike.net Training
This training is for end-users of Nike.net.
| Learning Asset | Description |
|---|---|
| What's Changing for Nike.net Returns | This ppt covers the new Returns app in Nike.net for managing Wholesale Partner claims and returns |
| At Once PDP: Inventory View (Per Style-Color) | This Confluence pages provides product education on the inventory picture on At Once to ensure users understand why NOW and Nike.net may have different inventory pictures |
Return Order Authorization and Delivery System (ROADS) Training
Submitter Training
| Learning Asset | Description |
|---|---|
| ROADS Demo for Submitters | A video overview for Submitter roles. |
| Create a Return Request | Video overview covering invoice research and return order submission in ROADS |
| Submit Return Request via Upload Template | Video overview of how to use ROADS import function |
| Submit Exceptions | Video overview of how to submit exception justifications in ROADS |
| Preferences | Video overview of how to manually send an RSO email |
| Send RSO Manually | Video overview how to manually send an RSO email |
| Dashboard | Video overview how to access the Return Status Dashboard to see pending or resolved requests |
| Invoice Selection Guidance for ROADS | A Quick Reference Guide for ROADS users who want to select invoices. |
Approver Training
| Learning Asset | Description |
|---|---|
| ROADS Demo for Approvers | Video overview for approver roles. |
| Approver/Finance Manager/Admin Landing Page | Video walk-through of ROADS general navigation |
| Approve-Reject for Finance Manager and Admin | Video overview of how of how to approve or reject return claims for Finance Managers and Admins |
| Move Budget from Budget Setup | Video overview of how to move budget from the budget setup menu as a Finance Manager or Admin |
| Approve-Reject for Approvers | Video overview of how to approve or reject return claims for approvers |
| Approve-Reject for Budget Owners | Video overview of how to approve or reject return claims for Budget Owners |
Nike Operations Workspace (NOW) Training
This training is for end-users of Nike NOW.
| Learning Asset | Description |
|---|---|
| Order Creation in NOW | Training covers the process for Order Creation in NOW, which is the same process for creating Returns |
| NOW Case Management ILT | Training covers Exception Types and Resolution paths in NOW |
| Invoice Look-up in ROADS for NOW users | A Quick Reference Guide for NOW users who want to look up invoices in ROADS |
| Create Single Returns Order in NOW | Job Aid and training for creating a single return order in NOW |
| Create Mass Returns Order in NOW | Job Aid for creating a mass returns order in NOW |
| Finding an RSO in NOW & SAP S4 | A Job Aid for finding a Return Sales Order (RSO) in NOW and SAP S/4 after a return was created in NOW |
| Invoice Selection Guidance for NOW Returns Creation | A Quick Reference Guide for selecting invoices for returns in NOW. |
| Manual Returns Email Template | A quick reference guide for how to create an email to manually send RSO information to a customer for NOW created returns |
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